How to reach us
The fastest way to reach us — for a quote, an order question, or anything else — is WhatsApp. It is our primary support channel, and we typically respond within 6 hours.
What to include in your message
To get the fastest, most accurate quote, send three things in one message: a photo or link of the item you want, your size (US, UK, or EU), and your destination country. A quote covering item cost, shipping, and any batch options comes back within 6 hours.
Response times and hours
We aim to respond to all WhatsApp messages within 6 hours, often faster. Quotes are valid for 48 hours. During Chinese New Year and major Chinese holidays, response and processing times may extend — we will tell you if that affects your order. For how the full ordering process works, see how to order.
For agent questions
If your question is about which Taobao agent to use rather than a direct order, our agent comparison and individual agent reviews answer most questions without needing to message us. We're independent and don't take agent commissions, so the reviews are written to help you decide on your own.